How we work
First we understand,then we touch.
Nobody wants someone moving cables without explaining what they are doing. This is how we work, step by step: what we check, how long it takes and what you get in writing at the end.
- Free first visit
- Everything in writing
- Same-day response
On the first visit we check
- Computers
- Wifi and cabling
- Server
- Cameras
- Web and email
- Backups
The process
Four steps,
no fine print.
Most offices go from the first message to everything working in under two weeks. This is what happens in between.
- 01
You tell us
10 to 15 minutesA call or a WhatsApp message
You tell us what machines you have, how the network is and what is failing. You do not need the technical names: from what you see, we put the diagnosis together.
- Free and with no commitment
- In English or Spanish
- 02
We check
1 to 2 hoursA visit to your Dallas office
We look at computers, cabling, server, cameras and accounts. At the end we tell you what is urgent, what can wait and what is already fine, in that order.
- Machines and network checked
- Priority list in writing
- 03
We get it running
Depends on scopeWork in the order that disturbs least
We set up, install and connect. Anything that interrupts work is scheduled for when it affects you least; the rest is done with you there, so you see how it ends up.
- Work in stages, no surprises
- Tested with your team before closing
- 04
We stay with you
Every monthOne number for everything after
When something breaks, you call the same number. Backups and updates keep running on their own, and you get in writing what was done.
- What was done, always in writing
- Backups and updates kept current
Our way
What you can count on.
We work in English and Spanish
The person who answers speaks your language, no translators or forms you cannot read.
One number
Computers, network, web and cameras: no need to remember who to call.
Same-day response
Problems that stop your work are handled the same business day, remotely when possible.
Everything in writing
Every visit ends with what was done and what is pending, in plain words.
No lock-in contracts
You can leave the monthly plan whenever you want, with one month's notice.
We are in Dallas
Visits in the city and nearby, not support from another country.
- 2 wksto get an office running
- 4steps, always the same
- 1 numberto call when something breaks
- 0 contractswith lock-in or fine print
Timing
How long it takes, roughly.
These are the times we aim for every day. If a case will take longer, we tell you on the first call, not afterwards.
| What happens | Time | How |
|---|---|---|
| No internet or the server is down | Same business day | Remote and visit |
| A computer will not start | Same business day | Visit |
| New email account or user | Same business day | Remote |
| Printer or scanner | 24 hours | Remote and visit |
| Website and content changes | 2 to 3 business days | Remote |
| Network, camera or app project | On the agreed schedule | In stages |
Questions
What we are asked most.
If your question is not here, write to us: we reply the same business day.
Do you work with small offices?
Yes, that is exactly what we do: offices, clinics and restaurants that do not need a full IT department, but do need someone to look after everything.
Do I have to sign a long contract?
No. You can leave the monthly plan with one month's notice. Projects, such as a website or cabling a new office, are quoted separately.
Can you help if I am not at the office?
Yes. Many things are solved remotely with your permission. When someone has to be there, we arrange the visit with someone on your team who can let us in.
I already have a technician who comes now and then. How do you fit in?
We are often called to cover what the usual technician does not: servers, network, backups or web. We can also review what is already in place and calmly tell you what is worth changing.
What if a computer is stolen?
If the backup is working, your files are still in the cloud and are restored on the new machine. We also check accounts and open sessions and close them that same day.
Do you visit other cities?
Visits are in Dallas and nearby cities in the Metroplex. Elsewhere we help remotely and arrange visits when needed.
Shall we start with a visit?
Tell us how your office is today. We come, check and tell you what we would do first.
Switch on what your company needs.